From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.We do our best to find a quick and effective solution for you.
Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.
Reporting missing baggage
Didn’t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the
section of our website.
If your arrival airport is in metropolitan France:
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Access the declaration form
If your arrival airport is outside of metropolitan France:
please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
Flying Blue claims
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form or you can contact us by e-mail or phone.
Track or modify your claim
Connect with us through social media
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.
Please send us your personal information (booking reference, Flying Blue number) by private message only.
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