COVID-19: AIR FRANCE, BY YOUR SIDE AT ALL TIMES.

Your comfort, well-being and health remain our highest priority. As the world faces an unprecedented health crisis, we have put special measures in place to guarantee your safety when traveling with us.

TRAVEL WITH CONFIDENCE

MEASURES TO HELP YOU ADJUST YOUR TRAVEL PLANS

Given the current exceptional circumstances, we are taking special measures to help you travel with confidence. During this period, we are waiving change fees on all tickets to offer you greater flexibility with your bookings. To learn more how these measures apply to your trip, please consult our Flight Updates page, updated in real time.


View our travel measures  

OUR HEALTH & SAFETY COMMITMENT

WEARING OF A MASK COMPULSORY AND PHYSICAL DISTANCING

Since 11 May, it is compulsory to wear a mask upon arrival at the airport and on board Air France flights. Each customer is required to wear an approved mask throughout their trip. We recommend that you carry several masks with you for your personal comfort. 

On practically all our flights, the currently low load factors enable us to observe physical distancing.

A new staggered boarding procedure has been introduced, firstly boarding customers sitting at the back of the aircraft, moving up to those at the front, to limit contact.

HYGIENE MEASURES AT THE AIRPORT

At the airport, the measures implemented ensure that all passengers travel in optimal health and safety conditions: 
- introduction of signage to facilitate physical distancing,
- protective Plexiglass screens on all our counters,
- regular disinfection of all our counters and self-service kiosks,
- provision of hand sanitizer throughout the airport,
- reorganization of check-in and boarding to avoid contact as much as possible.

TEMPERATURE MEASUREMENT

Since 11 May, the checking of passengers' body temperature is gradually implemented on all Air France flights. Their temperature will be taken using a non-contact infrared thermometer. Taking passengers’ temperature is an additional safety screening method, as a fever is a common symptom of COVID-19.
Your temperature must be below 38°C. If your temperature is higher than this, you may be denied boarding. 
Customers who are deemed unfit to travel after screening will be able to postpone their trip at no extra cost.You must also present all the required documents.

AIR FILTRATION IN CABINS

Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in medical operating rooms. Cabin air is thus completely refreshed every 3 minutes. These HEPA filters remove more than 99.999% of viral and bacterial contaminants, including those as small as 0.01 micrometer, ensuring the air quality in our cabins fully complies with health standards. Viruses, including coronavirus, whose size ranges from 0.08 to 0.16 micrometers, are systematically removed from the air in this way.

CLEANING OF CABINS AND ACCESSORIES

We follow strict hygiene procedures to enhance your safety. Before each and every departure, our aircrafts are thoroughly cleaned, including: 
- Vacuuming of carpets and all seats. 
- Cleaning of all hard surfaces (e.g. tablets, armrests, screens, remote controls and toilets) with approved disinfectants 
- Systematic changing of blankets, sealed under protective plastic film packaging for optimal hygiene 
- Since the outbreak of the virus, cushions have been removed on short and medium-haul flights. 
On long-haul flights to and from high-risk areas, cushions are cleaned between each flight with an approved disinfectant.

DISINFECTION OF CABINS

In order to provide you with the highest level of safety, we have put in place additional hygiene protocols. All aircraft originating from high-risk countries are completely disinfected using approved cleaning sprays.

ADDITIONAL EQUIPMENT FOR FLIGHT PERSONNEL

On board each aircraft, crew members have for their protection:
- Cleaning wipes 
- Vinyl gloves 
- Disinfectant sprays 
- Protective masks 
- Cleaning kits consisting of gloves and wipes

A SIMPLIFIED OFFER ON BOARD ALL OUR CABINS

On each of our flights and in all our cabins, your health and that of our crews is our top priority. The hygiene measures introduced as a result of the crisis mean that we have to adapt our in-flight service to minimize interactions and contacts. The beverage and in-flight dining services are suspended on domestic and short-haul flights within Europe. 
On long-haul flights, we are limiting the in-flight service, and prioritizing the use of sealed or individually wrapped products. Snacks may be served in our Bon Appétit bags and the second meals served at the end of the flight, may be suspended. 

We are also no longer able to offer duty-free items, or the paper press on board our flights. The press and magazine offer remains available on our Air France Play app, and can be downloaded before your flight.

FLIGHT SCHEDULE

Since the outbreak of the COVID-19 crisis, Air France has been adapting its network and flight schedule in real-time in line with travel restrictions and demand. 
Between now and the end of June and subject to travel restrictions being lifted, Air France plans to gradually resume its flights, with a gradual increase in the number of frequencies and destinations, especially to/from metropolitan France, the French Overseas Departments, and Europe.
Details of the flight schedule for the months of July and August will be published at the beginning of June 2020.

Flight schedule adjustments

To check the status of your flights, please consult our Flight Status page, updated in real time.

Check your flight status

CHANGES TO OUR OFFER

closure of Paris-Orly airport

Since April 1st, Paris-Orly airport is completely shut down
Air France is adapting its flight schedule and regrouping its Paris operations at Paris-Charles de Gaulle airport :
- flights to/from Cayenne, Fort-de-France, Pointe-à-Pitre and St. Denis de la Réunion is transferred to Paris-CDG.
- flights to/from Toulouse, Nice and Marseille is also transferred to Paris-CDG.
           
Air France customers concerned by these flights will be informed personally.

CHANGES TO OUR CHECK-IN AREAS

In Paris-Charles de Gaulle airport:
- Terminal 2G at Paris-Charles de Gaulle airport is closed. Air France Hop flights which normally depart from this terminal will instead be operated by Air France and depart from Terminal 2F.
- Due to the closure of Paris-Orly airport since April 1st, flights to/from the French overseas departments and to/from Toulouse, Nice and Marseille are transferred to Paris-Charles de Gaulle.
- Advance check-in services, usually offered the day before departure, are suspended. 

These changes to our check-in areas at Paris-Charles de Gaulle reflect the ongoing decrease in activity at the airport. We recommend that you refer to the details in your itinerary.

UNACCOMPANIED MINORS

Due to the health crisis, we have been forced to suspend our service assisting young children travelling alone.
As of 1 June 2020, we are pleased to announce that we will be resuming our Kids Solo service on all our flights, subject to seats available (see "Flight schedule"), under certain conditions and in line with the new health measures:
- Service available for children between 8 and 17 years old.
- On a direct flight, without a connection.
  Our Kids Solo lounge at Paris-Charles de Gaulle will remain closed.
- The child must be in possession of a valid travel certificate authorised by the French government. This is available on the French Interior Ministry’s website.
- Masks are compulsory for all children aged 11 and over. They are also highly recommended for children under the age of 11.

These conditions may change according to the health regulations issued by the government. Before travelling, please contact the relevant authorities to be sure of the conditions of entry and travel in the destination country. We are delighted to once again be able to welcome your children on board our flights and assure you of our utmost dedication to their health and well-being throughout their journey. For more details about our Kids Solo service, go to the Unaccompanied children section.

closure of Air France ticket offices

Since April 1st, Paris-Orly airport is completely shut down
Air France is adapting its flight schedule and regrouping its Paris operations at Paris-Charles de Gaulle airport :
- flights to/from Cayenne, Fort-de-France, Pointe-à-Pitre and St. Denis de la Réunion is transferred to Paris-CDG.
- flights to/from Toulouse, Nice and Marseille is also transferred to Paris-CDG.
           
Air France customers concerned by these flights will be informed personally.

Closure of our lounges

Since 6 April, we have closed our lounges in Paris-Charles de Gaulle, Paris-Orly, as well as in France, Europe and the rest of the world. 
  
Only our lounges in New York and Chicago remain open to customers with a catering offer adjusted to the situation.

Information from our partners

HYGIENE GUIDANCE

We recommend following these hygiene guidelines when traveling.

Wash your hands frequently with soap and water

Cough or sneeze into your elbow

Use a disposable tissue and discard it afterwards

Do not shake hands / Avoid physical contact with others
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