Contact us
From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Reporting missing baggage
If you did not receive your baggage upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*
We will make every effort possible to resolve this issue as soon as possible.
For more information, please see the “
Baggage problems
” section of our website.
To inform us of a baggage problem (
missing items, damaged baggage
) , please use the form below.
Download the online baggage content form
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
Making a claim
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us by e-mail or mail.